“If you don’t have an active, all of business Customer Retention Strategy in place, you might as well plan your closing down sale today.”
Tag: customer service
10 Bike Shop Fails We Accept, That We Shouldn’t
‘Time to run a bike shop you’d want to shop in yourself.’
The cycling brands who are eating themselves
“The brands that ignored complaints from their distributors and retailers disappeared not only in physical stores, but fairly quickly, in online stores as well.”
Great bicycle retail in a coffee cup
“So let’s think about that. Your favourite coffee shop is surrounded by nearby alternatives. It’s not the cheapest, but the core product is good.”
Better Bike Business 